Individual & Family

Login issues with secure email service

Online portal tips
Email This Page

We’re experiencing intermittent login issues with the secure email service we use to send enrollment status reports for our Individual and Family, Medicare Advantage, and Small Group plans. We’re required to send those notification emails securely because the enrollment verification information includes enrollees’ ID number, which is protected health information. Our IT department is working diligently […]

MORE...

Washington Permanente Medical Group ranked top medical group in state

Washington Health Alliance Community Checkup 2016
Email This Page

For the tenth consecutive year, Washington Permanente Medical Group (formerly Group Health Cooperative) has been recognized by the Washington Health Alliance (WHA) Community Checkup as being the top-performing medical group in Washington state. The 2016 WHA Community Checkup scored Kaiser Permanente’s medical group above average on 23 of the 28 measures of effective care—more than any […]

MORE...

Pharmacy system upgrade could impact your clients

Pharmacy system upgrade
Email This Page

UPDATED. We want to provide an update to the story below and acknowledge the experience some of our members have been having with our pharmacy service. Our goal is to provide members with exceptional care and service—every time. We pride ourselves on meeting member needs quickly and safely. The transition to a new pharmacy system hasn’t […]

MORE...

Action required to assign you as producer of record

Online portal tips
Email This Page

Several of you have notified us that there have been issues with online enrollment for our individual and family and Medicare Advantage plans. Specifically, when your clients applied online via your enrollment link, you weren’t being assigned as their producer of record. We have verified that, in some cases, producer information wasn’t transferring when being […]

MORE...

Virtual care is becoming new benefit category on Jan. 1

Virtual care at Group Health
Email This Page

Group Health’s virtual-care services have been popular with members for many years: We introduced secure messaging via MyGroupHealth in 2000, followed by phone visits, and finally by our online diagnosis and treatment tool that’s currently known as CareNow. In 2017, we plan to expand our virtual capabilities to include a video component. We’ve always known […]

MORE...

Did you miss it? A recap of our Fall Producer Workshops

Fall Producer Workshops
Email This Page

Roughly 1,000 producers responded to the invitation to join us at one of nine producer workshops around Washington state. Each year, we hold these workshops to educate our producer partners about our products, plans, and networks for the coming year. The workshops were held over a two-week period from Sept. 27–Oct. 6, 2016, and each […]

MORE...