HEALTH PLAN UPDATES

Login issues with secure email service

Online portal tips
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We’re experiencing intermittent login issues with the secure email service we use to send enrollment status reports for our Individual and Family, Medicare Advantage, and Small Group plans. We’re required to send those notification emails securely because the enrollment verification information includes enrollees’ ID number, which is protected health information. Our IT department is working diligently […]

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Washington Permanente Medical Group ranked top medical group in state

Washington Health Alliance Community Checkup 2016
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For the tenth consecutive year, Washington Permanente Medical Group (formerly Group Health Cooperative) has been recognized by the Washington Health Alliance (WHA) Community Checkup as being the top-performing medical group in Washington state. The 2016 WHA Community Checkup scored Kaiser Permanente’s medical group above average on 23 of the 28 measures of effective care—more than any […]

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Pharmacy system upgrade could impact your clients

Pharmacy system upgrade
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UPDATED. We want to provide an update to the story below and acknowledge the experience some of our members have been having with our pharmacy service. Our goal is to provide members with exceptional care and service—every time. We pride ourselves on meeting member needs quickly and safely. The transition to a new pharmacy system hasn’t […]

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Action required to assign you as producer of record

Online portal tips
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Several of you have notified us that there have been issues with online enrollment for our individual and family and Medicare Advantage plans. Specifically, when your clients applied online via your enrollment link, you weren’t being assigned as their producer of record. We have verified that, in some cases, producer information wasn’t transferring when being […]

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