Medicare issuing new cards and ID numbers

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New Medicare cardsMedicare cards are about to get a makeover. That’s the news from the Centers for Medicare & Medicaid Services (CMS). To help protect Medicare beneficiaries against identity theft, the new cards will have a different design. And beneficiaries’ Social Security Numbers will be replaced by a unique, randomly generated Medicare ID number.

Mailings begin April 2018

Starting next April, current Medicare beneficiaries – including 93,000 Kaiser Permanente Washington Medicare members – will receive their new cards and ID numbers by mail. Deliveries will be staggered across the country by geographic region. At this time we don’t know when our members and mutual clients will receive their new cards. However, mailings are expected to be completed by April 2019. New beneficiaries will receive new cards and ID numbers immediately after signing up for Medicare.

Make sure addresses are up to date

We encourage you to make sure your Medicare clients’ mailing addresses are up to date with the Social Security Administration. If their address needs to be corrected, they should contact Social Security at or 1-800-772-1213. TTY users can call 1-800-325-0778.

Important card transition information

This change will not impact our members existing Kaiser Permanente Washington identification cards. Members and mutual clients  should continue to use their existing Kaiser Permanente Washington identification card that includes their medical record number when accessing Kaiser Permanente services and care. New Medicare cards and ID numbers won’t change a beneficiary’s Medicare benefits or Kaiser Permanente Medicare Advantage health plan benefits. Once the new Medicare card arrives, beneficiaries should destroy their old Medicare card to help ensure no one can access their personal information.

For more information

If you have questions about the new Medicare ID cards, call Kaiser Permanente Medicare Sales at 1-800-446-8882. If your clients have questions, they should call Kaiser Permanente Medicare Member Services at 1-888-901-4600.