Elevating the member experience is a top priority as Kaiser Permanente boldly debuts in Washington — and our updated smartphone app is a great example of making it real. This Kaiser Permanente Washington app delivers tools that make it easy for members to access care wherever they happen to be.
The new app shows the nearest locations where members can get care, and the current wait time for care at Kaiser Permanente facilities. The location tool now includes urgent care facilities and CareClinic by Kaiser Permanente at Bartell Drugs locations.
“Not only does the app show the nearest Kaiser Permanente facilities in our region, it works with a smartphone’s geolocation feature to provide driving directions, right from within the app,” says Kari Escobedo, executive director, Enterprise and Digital Services.
Plus, the overall user interface and navigation are more user-friendly, and the simplified home screen includes the most frequent actions used by members. Members can also schedule an appointment, contact a consulting nurse by phone, and manage prescriptions.
Many features do not require a login, though access to some information, such as details about personal health information, requires a username and password. After members register for an account at kp.org/wa, they use their member account login information to access the secure features of the mobile app.
Getting the right app for the right care
Members who had the Group Health app on their phone were automatically updated to the new Kaiser Permanente Washington app. Members who don’t already have the app can download it via the Google Play Store and Apple’s App Store.
Kaiser Permanente Washington members should make sure to select the Kaiser Permanente Washington app; it features “WA” in the upper left corner. Another Kaiser Permanente app serves members outside of Washington. The dual apps are temporary; we are working to create a unified experience for all Kaiser Permanente members within the next year. In the meantime, our digital team continues to innovate new capabilities and improve existing tools. Members can expect even more features in our summer release of the Kaiser Permanente Washington app.
Navigating the Kaiser Permanente Washington mobile app
Here is a view of the main menu across the bottom of the home page:
Get Care — Find a doctor, schedule an appointment, contact a consulting nurse, or find CareClinic locations within select Bartell Drugs stores.
My Health —Review your health history, securely message your doctor’s office, review visit summaries, and check lab test results.
Pharmacy — Refill or transfer most prescriptions, see a list of all medications, or contact a Pharmacy Customer Service representative.
Locations — See the nearest Kaiser Permanente facilities, and check the wait times for Pharmacy and Labs.